Lead Teller & Customer Experience Coach

PNC; Chicago (IL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical and vision coverage

401(k) matching

Paid holidays and wellness program

Job summary

PNC in Chicago is seeking a Lead Teller to deliver exceptional customer experiences while guiding tellers to meet branch goals. Based in Chicago, this role emphasizes coaching, operational excellence and proactive referrals to drive financial wellbeing for customers.

You will collaborate with branch leadership, manage day-to-day teller activities, and ensure adherence to policies. Prior teller or retail banking experience is preferred, with strong communication and problem-solving skills.

Qualifications

• No degree required; related experience valued.
• Customer service and teller experience preferred.
• Familiarity with branch operations and regulations.

Responsibilities

• Lead and coach tellers to deliver a strong customer experience.
• Identify banking opportunities and refer to branch staff.
• Educate customers on options and leverage technology.
• Support branch manager with performance and hiring processes.
• Ensure daily operations are accurate and compliant.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Effective Communications

Problem Solving

Managing Multiple Priorities

Job description

PNC in Chicago is seeking a Lead Teller to deliver exceptional customer experiences while guiding tellers to meet branch goals. Based in Chicago, this role emphasizes coaching, operational excellence and proactive referrals to drive financial wellbeing for customers.

You will collaborate with branch leadership, manage day-to-day teller activities, and ensure adherence to policies. Prior teller or retail banking experience is preferred, with strong communication and problem-solving skills.