Lead Teller: Elevate Customer Experience & Loyalty

Fairygodboss; Chicago (IL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Benefits package

401(k) with match

Paid time off

Incentive eligibility

Job summary

PNC, based in Chicago, IL, is seeking a Lead Teller in its Retail Banking group. This in-office role focuses on coaching tellers, educating customers, and identifying banking opportunities to deepen relationships.

The position supports the Branch Manager in performance management and ensures daily operations are accurate and efficient, with a base salary of $45,000–$75,000 and incentive eligibility.

Qualifications

• Knowledge of customer needs and satisfaction as primary considerations in decisions.
• Ability to manage risk and adhere to enterprise frameworks.
• Coaching and leadership abilities for tellers and staff.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Educates customers on alternatives and refers as appropriate to branch staff.
• Leads lobby engagement to position PNC products and leverage technology.
• Assists Branch Manager in performance management and new hire processes.
• Ensures daily operations and transactions are completed efficiently and accurately.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Client Loyalty

Customer Experience

Proactive Sales

Education

No Degree

Job description

PNC, based in Chicago, IL, is seeking a Lead Teller in its Retail Banking group. This in-office role focuses on coaching tellers, educating customers, and identifying banking opportunities to deepen relationships.

The position supports the Branch Manager in performance management and ensures daily operations are accurate and efficient, with a base salary of $45,000–$75,000 and incentive eligibility.