Senior Teller & Customer Experience Leader

PNC; Chicago (IL); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Employee wellness program

Paid time off & holidays

Job summary

Lead Teller position at PNC in Libertyville, IL, based at the Libertyville/Chicago Main Branch. Join a team that delivers a differentiated customer experience and helps customers manage their finances with modern tools and guidance.

You will coach tellers, identify banking opportunities, and refer to branch staff while supporting branch operations and risk management. This role emphasizes in-person service and teamwork in an in-office environment.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Educates customers on alternatives available for their financial interactions.
• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches tellers by example in identifying opportunities through conversations with customers, making referrals to branch staff.

Skills

Accountability

Customer Service

Digital Awareness

Proactive Sales

Coaching Others

Problem Solving

Leveraging Technology

Identifying Opportunities

Effective Communications

Customer Experience

Education

No Degree

Job description

Lead Teller position at PNC in Libertyville, IL, based at the Libertyville/Chicago Main Branch. Join a team that delivers a differentiated customer experience and helps customers manage their finances with modern tools and guidance.

You will coach tellers, identify banking opportunities, and refer to branch staff while supporting branch operations and risk management. This role emphasizes in-person service and teamwork in an in-office environment.