Senior Telehealth Implementation Engineer

OpenLoop Health; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending / HSA

Remote-work flexibility

401(k) with Company Match

Life Insurance

Pet Insurance

Job summary

OpenLoop is seeking an Implementation Manager to own hands‑on technical implementation of our telehealth platform for clients. You will translate approved client solutions into technical work, configure workflows, integrate third‑party systems via APIs, perform data migration, and validate production readiness across environments and testing.

You will work closely with a Technical Project Manager, own technical judgment and drive the delivery from configuration to go‑live, ensuring long‑term

Qualifications

• 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting or support engineering.
• Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping and third-party integrations.
• Experience configuring complex SaaS platforms or implementation-specific workflows.
• Experience performing data migrations, transformations, cleanup, backfills or reconciliation.
• Ability to use SQL and technical debugging tools to investigate data and application behavior.
• Experience testing complete integrations and workflows across multiple systems.
• Strong troubleshooting skills using logs, payloads, configuration, test results and reproducible scenarios.
• Experience working directly with technical and nontechnical customer stakeholders.
• Ability to produce clear technical documentation that another engineer can use to understand and support the implementation.
• Ability to distinguish implementation work from product defects and specify required Product or Engineering support clearly.
• Experience supporting solutions through UAT, go‑live and production stabilization.

Responsibilities

• Translate approved client solutions and requirements into a technical work breakdown covering configuration, integrations, data, environments, testing, deployment and documentation.
• Configure OpenLoop’s platform and implementation‑specific workflows using established standards and reusable patterns.
• Implement and validate client and third‑party integrations using APIs, webhooks, authentication, data mapping and other supported connectivity methods.
• Execute data migration, cleanup, transformation, backfill and reconciliation activities.
• Use SQL, APIs, logs, payloads, configuration tools and AI‑assisted scripting or development to complete implementation work and diagnose problems.
• Configure event‑driven automation and triggering logic across the platform (user creation, firing downstream workflow actions when defined conditions are met, etc)
• Partner directly with client technical teams to clarify requirements, exchange specifications, resolve integration issues and validate expected behavior.
• Build and execute technical test plans covering complete workflows, failure paths, retries, duplicate events, data integrity, permissions and external dependencies.
• Prepare the technical environments, data and functionality required for UAT; resolve technical defects and provide evidence to the TPM and other readiness owners.
• Determine whether the implemented solution meets OpenLoop’s technical definition of done and provide technical sign‑off.
• Troubleshoot implementation and production‑stabilization issues by comparing expected with actual behavior, isolating the failing layer and establishing reproducible evidence.
• Distinguish configuration issues, deployment defects, data problems, client integration failures, third‑party failures and genuine OpenLoop product gaps.
• Resolve implementation‑owned issues directly and elevate genuine product defects or capability gaps with clear reproduction steps, evidence, impact and required behavior.
• Protect the long‑term supportability of the platform by using standard configuration and integration patterns whenever possible.
• Identify when a client request requires an approved exception, reusable implementation capability or Product and Engineering support.
• Produce and maintain complete technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, known limitations and as‑built implementation details.
• Provide the Technical Project Manager with accurate estimates, technical status, dependencies, risks and changes affecting the integrated plan.
• Support go‑live and stabilization, then transition the implementation cleanly into Support and Customer Success with current documentation and clear ownership.
• Use AI thoughtfully to accelerate configuration, scripting, debugging, test creation and documentation while personally validating the accuracy and safety of the resulting work.
• Contribute reusable configurations, scripts, test packs, documentation and implementation patterns that make future launches faster and more reliable.
• Operationally and clinically fluent: Understand the operational and clinical processes a system serves (not just its technical components) and can translate a requirement or clinical protocol into patient workflows that reflect how the care actually happens. Validate the journey from the patient’s and operator’s perspective, not only the system’s.
• Self Starter: You can prioritize and execute on your own within an ambiguous environment.

Skills

APIs

Webhooks

SQL

Data Mapping

Technical Documentation

Troubleshooting

Client Stakeholders

UAT Support

Tools

REST APIs

AI-assisted scripting

Job description

OpenLoop is seeking an Implementation Manager to own hands‑on technical implementation of our telehealth platform for clients. You will translate approved client solutions into technical work, configure workflows, integrate third‑party systems via APIs, perform data migration, and validate production readiness across environments and testing.

You will work closely with a Technical Project Manager, own technical judgment and drive the delivery from configuration to go‑live, ensuring long‑term