Senior Telehealth Implementation Lead

OpenLoop Health; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

OpenLoop is hiring a Technical Project Manager to own and deliver complex customer implementations from approved solution through launch and stabilization. You will manage a portfolio of concurrent deployments, align owners, milestones and evidence, and govern execution with cross-functional teams.

You will drive risk mitigation, daily governance, and credible baselines while ensuring change control and transparent forecasting.

Qualifications

• 5+ years in project or program management within B2B software, healthcare technology, platforms or technology-enabled services.
• Direct project-management ownership of external customer implementations from post-sale handoff through launch.
• Experience managing multiple concurrent implementations or a genuinely complex, multi-workstream strategic account.
• Strong experience with integrated planning, critical-path management, RAID management, change control and delivery forecasting.
• Experience leading client project governance and executive steering committees.
• Experience coordinating UAT, defect triage, launch readiness, cutover and stabilization.

Responsibilities

• Manage an assigned portfolio of concurrent customer implementations, maintaining accurate visibility into stage, forecast, milestones, risks, dependencies and upcoming decisions.
• Personally project-manage OpenLoop’s largest or most complex strategic account implementation plans.
• Convert approved scope and functional workplans into one integrated project plan with milestones, accountable owners, dependencies, decision dates, stage gates and acceptance evidence.
• Establish and control the critical path, distinguishing launch-critical work from activity that can run in parallel.
• Run implementation governance: kickoff, workstream reviews, project status, risk and decision reviews, readiness gates and executive steering committees.
• Establish a credible baseline and update the forecast when scope, assumptions, dependencies or capacity change.
• Own the change-control process, ensuring schedule, resource and launch impact is understood before new work enters the plan.
• Identify material risks early and drive mitigation or recovery plans with named owners and deadlines.
• Track customer, vendor and internal dependencies through resolution rather than merely documenting them.
• Escalate with evidence, options, a recommendation and a decision deadline.
• Lead implementation-specific client communication while partnering with the CSM on the broader relationship and commercial context.
• Coordinate UAT planning, including participants, schedule, entry and exit criteria, defect triage, retesting and sign-off tracking.
• Maintain the launch-readiness view and ensure technical, operational, clinical and customer owners provide the required evidence and approvals.
• Facilitate evidence-based go/no-go discussions without substituting your judgment for technical or functional sign-off.
• Coordinate launch, stabilization, closure and a clean transition to Customer Success and Support.
• Surface shared-resource conflicts and upcoming demand to the Director with sequencing options and a recommendation; do not independently assign technical resources.
• Keep the project-management system current as the source of truth across assigned accounts.
• Identify recurring portfolio problems and recommend improvements to PMO playbooks, stage gates and templates.

Skills

Project management

Executive communication

Forecasting

Risk management

Stakeholder management

Job description

OpenLoop is hiring a Technical Project Manager to own and deliver complex customer implementations from approved solution through launch and stabilization. You will manage a portfolio of concurrent deployments, align owners, milestones and evidence, and govern execution with cross-functional teams.

You will drive risk mitigation, daily governance, and credible baselines while ensuring change control and transparent forecasting.