Senior Telehealth Implementation Architect

Openloop-Health; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental & Vision

Flexible PTO & remote‑work

401(k) with company match

Life & Pet Insurance

Job summary

OpenLoop is seeking an Implementation Manager to own hands‑on technical implementations of our telehealth platform for diverse clients in the United States. You will translate approved client requirements into technical work, configure workflows, integrate systems via APIs, manage data migrations, and validate production readiness.

This role operates with a TPM and focuses on reliable, scalable patient care flows.

Qualifications

• 3–6+ years in implementation/engineering roles.
• Hands-on experience implementing technical solutions for external customers.
• Experience with APIs, webhooks, authentication, data mapping and third‑party integrations.
• Experience configuring complex SaaS platforms or implementation workflows.
• Experience performing data migrations, transformations, cleanup, backfills or reconciliation.
• Ability to use SQL and debugging tools to investigate data and application behavior.
• Experience testing complete integrations and workflows across multiple systems.
• Strong troubleshooting skills using logs, payloads, configuration, test results and reproducible scenarios.
• Experience working directly with technical and nontechnical customer stakeholders.
• Ability to produce clear technical documentation that another engineer can use to understand and support the implementation.
• Ability to distinguish implementation work from product defects and specify required Product or Engineering support clearly.
• Experience supporting solutions through UAT, go‑live and production stabilization.

Responsibilities

• Translate approved client solutions into a technical work breakdown covering configuration, integrations, data, environments, testing, deployment and documentation.
• Configure OpenLoop’s platform and implementation‑specific workflows using established standards and reusable patterns.
• Implement and validate client and third‑party integrations using APIs, webhooks, authentication, data mapping and other supported connectivity methods.
• Execute data migration, cleanup, transformation, backfill and reconciliation activities.
• Use SQL, APIs, logs, payloads, configuration tools and AI‑assisted scripting or development to complete implementation work and diagnose problems.
• Configure event‑driven automation and triggering logic across the platform.
• Partner directly with client technical teams to clarify requirements, exchange specifications, resolve integration issues and validate expected behavior.
• Build and execute technical test plans covering complete workflows, failure paths, retries, duplicate events, data integrity, permissions and external dependencies.
• Prepare the technical environments, data and functionality required for UAT; resolve technical defects and provide evidence to the TPM and other readiness owners.
• Determine whether the implemented solution meets OpenLoop’s technical definition of done and provide technical sign‑off.
• Troubleshoot implementation and production‑stabilization issues by comparing expected with actual behavior, isolating the failing layer and establishing reproducible evidence.
• Distinguish configuration issues, deployment defects, data problems, client integration failures, third‑party failures and genuine OpenLoop product gaps.
• Resolve implementation‑owned issues directly and escape genuine product defects or capability gaps with clear reproduction steps, evidence, impact and required behavior.
• Protect the long‑term supportability of the platform by using standard configuration and integration patterns whenever possible.
• Identify when a client request requires an approved exception, reusable implementation capability or Product and Engineering support.
• Produce and maintain complete technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, known limitations and as‑built implementation details.
• Provide the Technical Project Manager with accurate estimates, technical status, dependencies, risks and changes affecting the integrated plan.
• Support go‑live and stabilization, then transition the implementation cleanly into Support and Customer Success with current documentation and clear ownership.
• Use AI thoughtfully to accelerate configuration, scripting, debugging, test creation and documentation while personally validating the accuracy and safety of the resulting work.
• Contribute reusable configurations, scripts, test packs, documentation and implementation patterns that make future launches faster and more reliable.
• Operationally and clinically fluent: Understand the operational and clinical processes a system serves and translate a requirement into patient workflows that reflect how the care actually happens.

Skills

APIs

Webhooks

SQL

Data mapping

Documentation

Troubleshooting

Client collaboration

Production support

Tools

REST APIs

Postman

cURL

API clients

Job description

OpenLoop is seeking an Implementation Manager to own hands‑on technical implementations of our telehealth platform for diverse clients in the United States. You will translate approved client requirements into technical work, configure workflows, integrate systems via APIs, manage data migrations, and validate production readiness.

This role operates with a TPM and focuses on reliable, scalable patient care flows.