Senior Telecom Engineer - Voice, UCaaS & PBX Design

Ryder System, Inc.; Boise (ID); Presencial; USD 90.000 - 100.000; Tempo integral

Resumo da vaga

Ryder System, Inc. seeks a Telecom Engineer IV to provide Tier 3/4 support across Voice facilities, UCaaS, VoIP interfaces, and related devices. The role mentors junior staff while driving engineering, testing and deployment of voice platforms.

You will collaborate with Project Managers and IT teams, participate in design discussions, and stay current with evolving telecom tech to enhance the enterprise voice environment.

Qualificações

• Bachelor's Degree in a related field preferred.
• Associate's degree or equivalent with 10 years of telecom experience required.
• 10+ years in Telecommunications with VOIP/TDM, PBX support, IT project management and call center engineering required.
• VOIP knowledge is important (advanced).
• PBX knowledge is important (advanced).
• Call center administration skills are important (advanced; preferred).

Responsabilidades

• Provide Tier 3 and 4 support, engineering/design, testing and deployment for the Enterprise Voice Team.
• Attend project design meetings with IT teams and business owners to scope engineering work.
• Lead implementation, testing and deployment of Voice components; coordinate with internal IT departments.
• Pursue ongoing education to stay current with new telecom platforms and features; evaluate new technologies with providers.

Conhecimentos

PBX support

Troubleshooting

Interpersonal skills

Relationship building

Self-starter

Verbal communication

Written communication

Flexibility

Detail oriented

Organization

Initiative

Documentation

Learning mindset

Open to new tech

Formação

Bachelor's Degree in related field

Associate's degree or equivalent 10+ years Telecom experience

10+ years in Telecommunications with VOIP/TDM/ PBX/ Call Center Engineering

VoIP knowledge advanced

PBX knowledge advanced

Call center admin skills advanced, preferred

Descrição da vaga

Ryder System, Inc. seeks a Telecom Engineer IV to provide Tier 3/4 support across Voice facilities, UCaaS, VoIP interfaces, and related devices. The role mentors junior staff while driving engineering, testing and deployment of voice platforms.

You will collaborate with Project Managers and IT teams, participate in design discussions, and stay current with evolving telecom tech to enhance the enterprise voice environment.