Senior Technical Writer: Onboarding & User Journey Lead

Elastic; Colorado; Hybrid; USD 128,000 - 203,000; Full time

Benefits offered by this job

Health coverage

Flexible locations

Generous vacation days

Donation matching

Volunteer time

Parental leave

Job summary

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding and Getting Started content, guiding users from first setup to their first 'aha!' moment. You will bridge field, product, and documentation teams to craft a storytelling approach that boosts trial-to-paid conversion.

Our docs team values ownership, collaboration, and empowering you to shape evolving products. You’ll own the user journey narrative and improve onboarding experiences across cloud services.

Qualifications

• 7+ years of technical writing or developer-focused work, with onboarding or user-journey design experience.
• Proven ability to lead initiatives and influence stakeholders across product, engineering, and sales/field.
• Strong narrative skills to craft cohesive stories for complex technical products.
• Data-driven mindset using analytics, UX research, and support data to inform docs.
• Collaborative in large, distributed organizations with cross-team alignment.
• Understanding how self-service cloud customers onboard, evaluate, and adopt tools.

Responsibilities

• Drive onboarding content strategy and define a cohesive narrative from first visit to deployment.
• Align Field, Product, and Docs; coordinate roadmap changes with Product and Field teams.
• Design user-focused onboarding flows with clear best practices and next steps.
• Measure, analyze feedback and telemetry, and iterate to reduce churn and time-to-value.

Skills

Technical writing

Onboarding design

Cross-functional leadership

Narrative storytelling

Data-driven decisions

Collaboration

Customer empathy

Job description

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding and Getting Started content, guiding users from first setup to their first 'aha!' moment. You will bridge field, product, and documentation teams to craft a storytelling approach that boosts trial-to-paid conversion.

Our docs team values ownership, collaboration, and empowering you to shape evolving products. You’ll own the user journey narrative and improve onboarding experiences across cloud services.