Principal Technical Writer - Onboarding & User Journeys

Elastic; South Carolina; Teletrabalho; USD 128 000 - 203 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage for you and yourfamily

Flexible locations and schedules

Generous vacation days

Volunteer time and donations matching

Parental leave

Resumo da oferta

Elastic, the Search AI Company, is seeking a Principal Technical Writer to lead onboarding content strategy and the Getting Started experience for trial users, guiding them to their first aha moment. You will partner with the SSC team, product, and docs to ensure content drives trial-to-paid conversion.

We care about ownership of your work and value bold ideas. You will shape the narrative architecture of the user journey, from first setup to advanced feature adoption, turning technical

Qualificações

• 7+ years of relevant experience in technical writing or developer-focused roles, with a proven track record in onboarding or user journey design.
• Cross-functional leadership across product, engineering, and field teams.
• Deep narrative skills for cohesive storytelling around complex technical products.
• Data-driven mindset using analytics, UX research, and support data to inform decisions.
• Collaborative spirit in large, distributed organizations.
• Customer knowledge of self-service cloud products and user onboarding.

Responsabilidades

• Drive the onboarding content strategy with a cohesive narrative from first visit to successful deployment.
• Align Field, Product, and Docs as a central contact for stakeholders and roadmap changes.
• Design user-focused onboarding flows highlighting best practices, troubleshooting, and next steps.
• Measure and iterate using user research and telemetry to reduce churn and time-to-value.

Conhecimentos

7+ years of relevant experience

Cross-functional leadership

Deep narrative skills

Data-driven mindset

Collaborative spirit

Customer knowledge

Descrição da oferta de emprego

Elastic, the Search AI Company, is seeking a Principal Technical Writer to lead onboarding content strategy and the Getting Started experience for trial users, guiding them to their first aha moment. You will partner with the SSC team, product, and docs to ensure content drives trial-to-paid conversion.

We care about ownership of your work and value bold ideas. You will shape the narrative architecture of the user journey, from first setup to advanced feature adoption, turning technical