Lead Technical Writer: Customer Onboarding Journey

Elastic; Michigan; Sur place; USD 128 000 - 203 000; Plein temps

Avantages offerts par ce poste

Health coverage

Flexible locations

Vacation days

Donation matching

Volunteer hours

Parental leave

Résumé du poste

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding and Getting Started content, transforming onboarding materials into a cohesive narrative that guides users to their first “aha!” moment. You will partner with the SSC team, bridging field, product, and documentation to ensure accurate and effective content that drives trial-to-paid conversion.

Our docs team values ownership and collaboration, inviting you to shape the evolution of our products while pursuing

Qualifications

• 7+ years of relevant experience in technical writing or developer-focused roles, with a proven track record in onboarding or user journey design.
• Experience shaping onboarding or getting-started experiences for software products.
• Ability to lead initiatives and influence stakeholders across product, engineering, and field teams.

Responsabilités

• Drive the onboarding content strategy and define a cohesive narrative for how users learn to use Elastic products from first visit to deployment.
• Align Field, Product, and Docs; serve as a central point of contact for stakeholders to ensure high-quality content output.
• Design user-focused onboarding flows that highlight best practices, troubleshooting, and clear next steps.
• Measure impact using user research, support data, and telemetry to reduce churn and improve time-to-value.

Connaissances

Technical writing

Onboarding

Narrative skills

Cross-functional leadership

Data-driven

Collaboration

User journey design

Description du poste

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding and Getting Started content, transforming onboarding materials into a cohesive narrative that guides users to their first “aha!” moment. You will partner with the SSC team, bridging field, product, and documentation to ensure accurate and effective content that drives trial-to-paid conversion.

Our docs team values ownership and collaboration, inviting you to shape the evolution of our products while pursuing