Lead Technical Writer: Customer Onboarding Storytelling

Elastic; Atlanta (GA); Presencial; USD 128 000 - 203 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Flexible locations & schedules

Vacation days

Volunteer hours

Parental leave

Stock program

Resumo da oferta

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead the strategy and execution of onboarding and Getting Started content. You will transform onboarding materials into a cohesive, narrative-driven experience guiding users to their first aha moment and partner with SSC, product, and documentation to drive trial-to-paid conversions.

Our docs team values ownership and collaboration, empowering you to shape user journeys from first setup to advanced feature adoption while

Qualificações

• 7+ years of relevant experience in technical writing or onboarding.
• Cross-functional leadership across product, engineering, and sales/field teams.
• Deep narrative skills for cohesive, story-driven content.

Responsabilidades

• Drive onboarding content strategy and cohesive user journeys.
• Align Field, Product, and Docs teams to ensure high-quality output.
• Design user-focused onboarding flows with clear next steps.
• Measure and iterate using user research, support data, and telemetry.

Conhecimentos

Technical Writing

Onboarding Content

Narrative Design

Cross-functional Leadership

Data-driven

Cloud Knowledge

Descrição da oferta de emprego

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead the strategy and execution of onboarding and Getting Started content. You will transform onboarding materials into a cohesive, narrative-driven experience guiding users to their first aha moment and partner with SSC, product, and documentation to drive trial-to-paid conversions.

Our docs team values ownership and collaboration, empowering you to shape user journeys from first setup to advanced feature adoption while