Principal Technical Writer: Customer Onboarding Lead

Elastic; North Carolina; Híbrido; USD 128 000 - 243 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Health coverage

Flexible locations

Generous vacation days

Donation matching

Volunteer hours

Parental leave

Resumo da oferta

Elastic, the Search AI Company, is seeking a Principal Technical Writer to lead the onboarding content strategy and Getting Started narrative, guiding users from first setup to their first 'aha' moment.

You will partner with SSC, Product, and Docs to align roadmap, design user-focused flows, and measure impact with analytics to boost trial-to-paid conversion.

This role emphasizes storytelling, user journey design, and collaboration across large, distributed teams.

Qualificações

• 7+ years in technical writing or developer-focused roles, with onboarding experience.
• Experience leading cross-functional initiatives across product, engineering, and field teams.
• Ability to craft cohesive narratives for complex technical products.

Responsabilidades

• Drive onboarding content strategy and cohesive user story from first visit to deployment.
• Align Field, Product, and Docs; coordinate roadmap changes and friction point resolution.
• Design user-focused onboarding flows with best practices and clear next steps.
• Measure impact using analytics and iteratively reduce churn and accelerate value.

Conhecimentos

Technical writing

Onboarding / user journey design

Cross-functional leadership

Narrative storytelling

Data-driven decisions

Collaborative mindset

Self-service cloud product knowledge

Descrição da oferta de emprego

Elastic, the Search AI Company, is seeking a Principal Technical Writer to lead the onboarding content strategy and Getting Started narrative, guiding users from first setup to their first 'aha' moment.

You will partner with SSC, Product, and Docs to align roadmap, design user-focused flows, and measure impact with analytics to boost trial-to-paid conversion.

This role emphasizes storytelling, user journey design, and collaboration across large, distributed teams.