Senior Technical Writer: Onboarding & User-Journey Strategy

Elastic; United States; À distance; USD 128 000 - 203 000; Plein temps

Avantages offerts par ce poste

Stock program

401k with match

Health coverage

Résumé du poste

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding content strategy and the development of a cohesive Getting Started experience. You will partner with SSC, Product, and Docs to guide trial users toward their first successful deployment.

You will champion narrative architecture across the user journey, from setup to advanced feature adoption, ensuring content reduces friction and accelerates time-to-value in a distributed organization.

Qualifications

• 7+ years of experience in technical writing or developer-focused onboarding
• Proven ability to design onboarding or user journey experiences
• Strong narrative skills for cohesive product stories
• Ability to use analytics, UX research, and support data to inform docs decisions
• Experience leading cross-functional initiatives across product, engineering, and sales/field
• Understanding of self-service cloud product onboarding and adoption

Responsabilités

• Drive the onboarding content strategy with a cohesive user journey from first visit to deployment
• Align Field, Product, and Docs as a central point of contact for stakeholders
• Design user-focused onboarding flows highlighting best practices and clear next steps
• Measure and iterate based on user research, support feedback, and telemetry to reduce churn

Connaissances

Technical writing

Onboarding design

Narrative storytelling

Data-driven

Cross-functional leadership

Customer onboarding

Description du poste

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding content strategy and the development of a cohesive Getting Started experience. You will partner with SSC, Product, and Docs to guide trial users toward their first successful deployment.

You will champion narrative architecture across the user journey, from setup to advanced feature adoption, ensuring content reduces friction and accelerates time-to-value in a distributed organization.