Senior Technical Writer - Customer Onboarding Narratives

Elastic; Nashville (TN); On-site; USD 128,000 - 203,000; Full time

Benefits offered by this job

Health coverage

Flexible locations & schedules

Vacation days

Parental leave

Donation matching

Volunteer hours

Inclusive culture

Job summary

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding and 'Getting Started' content. You will guide users from first setup to their first 'aha' moment and partner with the SSC team to align field, product and docs.

Craft a cohesive user journey with a narrative architecture that reduces friction and accelerates trial-to-paid conversion. In this distributed company, you will own storytelling, collaborate across teams, and leverage analytics and user research to

Qualifications

• 7+ years of relevant experience in technical writing or developer-focused roles.
• Experience onboarding or user journey design in tech products.
• Ability to lead initiatives and influence across teams.

Responsibilities

• Drive the onboarding content strategy and cohesive narrative for learning our products.
• Align Field, Product, and Docs to ensure high-quality output.
• Design user-focused onboarding flows highlighting best practices and next steps.
• Measure and iterate using user research and telemetry to reduce churn.

Skills

Onboarding/content strategy

Cross-functional leadership

Narrative design

Data-driven decision making

User journey design

Customer knowledge

Job description

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding and 'Getting Started' content. You will guide users from first setup to their first 'aha' moment and partner with the SSC team to align field, product and docs.

Craft a cohesive user journey with a narrative architecture that reduces friction and accelerates trial-to-paid conversion. In this distributed company, you will own storytelling, collaborate across teams, and leverage analytics and user research to