Senior Technical Support Specialist — ES 1.1x (Remote)

BD; Beryl (WV); Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist with complex, time-sensitive issues, including customer escalations and remote troubleshooting for ES 1.1x. You'll work with an ES 1.1x upgrade team to coordinate support, ensure regulatory compliance, and continuously expand remediation knowledge.

Remote work is supported, with on-site collaboration as needed. The role requires strong SQL experience, Windows Server/admin skills, and the ability to review logs and optimize client solutions

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).
• Flexible in working hours to meet the needs of the remediation team/schedule.
• Remote position working from home office.

Responsibilities

• Collaborate with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Provide CSC support to internal peers related to upgrade and implementation of ES 1.1x.
• Provide timely case updates to customers and document notes in Salesforce.

Skills

SQL

SSIS

SQL Reporting Services

Windows Server

Networking

IIS

Group Policies

VMware

XML

Log analysis

Remote work

SQL querying

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL environment tools

Job description

BD is seeking a Technical Support Specialist 2 to assist with complex, time-sensitive issues, including customer escalations and remote troubleshooting for ES 1.1x. You'll work with an ES 1.1x upgrade team to coordinate support, ensure regulatory compliance, and continuously expand remediation knowledge.

Remote work is supported, with on-site collaboration as needed. The role requires strong SQL experience, Windows Server/admin skills, and the ability to review logs and optimize client solutions