Senior Technical Support Engineer - Remote work | REF#298635

BairesDev; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Home office setup

Flexible hours

Parental leave

Paid holidays

Mentorship programs

Career growth

Job summary

BairesDev is seeking a Senior Technical Support Engineer to serve as the primary technical contact for partners and customers, handling high-level integration challenges and guiding onboarding for new partners.

You will diagnose complex API issues, analyze data from integrations, and collaborate with engineering to improve system reliability. This is a 100% remote, globally distributed role with strong compensation in USD or local currency and a focus on career growth.

Qualifications

• 5+ years in technical support engineering or related customer-facing technical role.
• Proficiency in REST API troubleshooting and reading application code.
• Experience using SQL for data querying and analysis during integration support.
• Hands-on experience with partner onboarding and complex integrations.
• Strong communication skills for customers and technical teams.
• Advanced proficiency in English.

Responsibilities

• Oversee technical customer support operations, focusing on complex API-related issues and code analysis.
• Lead the technical onboarding process for new partners to ensure smooth integration.
• Analyze system data and integration points to identify root causes of connectivity or performance issues.
• Collaborate with engineering and cross-functional teams to align success metrics and improve reliability.
• Document complex technical resolutions and best practices to share knowledge across the support org.

Skills

Technical support

REST API

SQL querying

Partner onboarding

Communication

English

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Technical Support Engineer at BairesDev

As a Senior Technical Support Engineer, you will serve as a primary technical point of contact, ensuring a seamless experience for our partners and customers. You will act as an escalation point for complex technical challenges, utilizing your expertise to diagnose and resolve high-level integration issues.

What You'll Do

• Oversee technical customer support operations, specifically focusing on complex API-related issues and application code analysis.
• Lead the technical onboarding process for new partners, providing guidance to ensure efficient integration with our ecosystems.
• Analyze system data and integration points to identify root causes of connectivity or performance hurdles.
• Collaborate with engineering and cross-functional teams to align success metrics and improve long-term system reliability.
• Document complex technical resolutions and best practices to facilitate knowledge sharing across the support organization.

What We Are Looking For

• 5+ years of experience in Technical Support Engineering or a related customer-facing technical role.
• Proven expertise in REST API troubleshooting and reading application code to identify issues.
• Proficiency in using SQL for data querying and analysis during integration support.
• Hands-on experience with partner onboarding and providing technical support for complex integrations.
• Strong communication skills for interacting with customers and technical teams.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!