Technical Support Engineer - Remote work | REF#298632

BairesDev; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

USD compensation

Home office hardware

Flexible hours

Parental leave

Mentorship & growth

Job summary

BairesDev in the United States is seeking a Technical Support Engineer to provide high-level technical assistance to customers and partners, ensuring the smooth operation of their integrated systems. You will serve as the primary link between client technical teams and internal engineering, resolving complex issues through deep technical analysis and effective communication.

This 100% remote role focuses on REST API integrations, SQL data querying, and guiding partners through integration

Qualifications

• 5+ years of experience in Technical Support Engineering or a related technical customer-facing role.
• Proven expertise in troubleshooting REST APIs and providing integration support for partners.
• Proficiency in reading application code and performing complex data queries using SQL.
• Strong communication skills for managing technical customer relationships and partner onboarding.
• Advanced proficiency in English.

Responsibilities

• Provide expert technical support for REST API integrations and partner onboarding processes.
• Troubleshoot complex technical issues by reading application code and performing deep-dive analysis.
• Execute advanced data queries using SQL to investigate system behaviors and resolve data-related discrepancies.
• Manage technical relationships with partners, guiding them through integration lifecycles and technical best practices.
• Collaborate with engineering teams to elevate bugs and provide feedback on product supportability and API documentation.

Skills

REST API troubleshooting

SQL queries

Code reading

Technical communication

English proficiency

Job description

At BairesDev® we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Technical Support Engineer at BairesDev®

As a Technical Support Engineer, you will provide high-level technical assistance to customers and partners, ensuring the smooth operation of their integrated systems. You will serve as the primary link between client technical teams and internal engineering, resolving complex issues through deep technical analysis and effective communication.

What You'll Do

• Provide expert technical support for REST API integrations and partner onboarding processes.
• Troubleshoot complex technical issues by reading application code and performing deep-dive analysis.
• Execute advanced data queries using SQL to investigate system behaviors and resolve data-related discrepancies.
• Manage technical relationships with partners, guiding them through integration lifecycles and technical best practices.
• Collaborate with engineering teams to elevate bugs and provide feedback on product supportability and API documentation.

What We Are Looking For

• 5+ years of experience in Technical Support Engineering or a related technical customer-facing role.
• Proven expertise in troubleshooting REST APIs and providing integration support for partners.
• Proficiency in reading application code and performing complex data queries using SQL.
• Strong communication skills for managing technical customer relationships and partner onboarding.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!