Solutions Engineer (Support) - Remote work | REF#308774

BairesDev; United States; A distancia; MXN 1.583.000 - 2.328.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

USD or local currency compensation

Hardware & software setup for home

Flexible hours

Paid parental leaves & holidays

Mentorship & career growth

Descripción de la vacante

BairesDev is a global tech team offering a Solutions Engineer (Support) role focused on REST API integrations and seamless partner onboarding. You will work closely with clients and internal engineers to resolve complex issues and improve integration points.

Ideal candidates have 5+ years in software engineering or technical support, strong SQL skills, and excellent English. This is a 100% remote position with flexible hours and competitive USD-based compensation.

Formación

• 5+ years of experience in Software Engineering, Technical Support, or Solutions Engineering.
• Proven expertise in troubleshooting REST APIs and providing technical integration support.
• Advanced ability to read source code and write complex SQL queries.
• Strong experience in customer-facing technical roles and partner onboarding.
• Excellent communication skills to bridge technical issues between customers and engineering teams.
• Advanced proficiency in English.

Responsabilidades

• Diagnose and resolve complex issues related to REST API integrations and technical workflows.
• Analyze source code and database records to identify root causes of incidents.
• Guide partners through the technical onboarding process and best-practices during implementation.
• Facilitate technical communication between external stakeholders and internal development teams.
• Develop technical documentation and troubleshooting guides to enable self-service support.
• Monitor system health and customer feedback to address integration friction points proactively.

Conocimientos

REST API troubleshooting

SQL querying

Customer-facing

English proficiency

Technical onboarding

Descripción del empleo

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Solutions Engineer (Support) at BairesDev

As a Solutions Engineer (Support), you will provide high-level technical assistance to customers, focusing on the successful integration and operation of our services. You will act as a vital link between client needs and our internal engineering capabilities, ensuring that technical obstacles are resolved efficiently and partner onboarding is seamless.

What You'll Do

• Diagnose and resolve complex issues related to REST API integrations and technical workflows.
• Analyze source code and database records to identify root causes of reported incidents.
• Guide partners through the technical onboarding process, ensuring best practices are followed during implementation.
• Facilitate technical communication between external stakeholders and internal development teams to streamline product improvements.
• Develop technical documentation and troubleshooting guides to enhance self-service support capabilities.
• Monitor system health and customer feedback to proactively address potential integration friction points.

What We Are Looking For

• 5+ years of experience in Software Engineering, Technical Support, or Solutions Engineering.
• Proven expertise in troubleshooting REST APIs and providing technical integration support.
• Advanced proficiency in reading source code and writing complex SQL queries.
• Strong hands-on experience in customer-facing technical roles and partner onboarding.
• Excellent communication skills to bridge technical issues between customers and engineering teams.
• Advanced proficiency in English.

How we make your work (and your life) easier

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!