Solutions Engineer (Support) - Remote work | REF#300515

BairesDev; United States; Remote; CLP 78,125,000 - 117,188,000; Full time

Benefits offered by this job

Remote work

Competitive USD salary

Home office setup

Flexible hours

Global team

Mentorship

Paid holidays

Job summary

BairesDev is seeking a Solutions Engineer (Support) to deliver high-level technical assistance for REST API integrations, partner onboarding, and seamless operation of services. You will bridge customer needs with internal engineering to drive successful implementations.

This fully remote role offers international collaboration with a global Top 1% tech talent network, opportunities for growth, and flexible hours.

Qualifications

• 5+ years of experience in Software Engineering, Technical Support, or Solutions Engineering.
• Proficient in troubleshooting REST APIs and integrations.
• Strong SQL query skills and data analysis.
• Experience in customer-facing technical roles and partner onboarding.
• Excellent communication skills in English.

Responsibilities

• Diagnose and resolve complex REST API integration issues.
• Analyze source code and database records to identify root causes.
• Guide partners through technical onboarding with best practices.
• Coordinate technical communication between customers and internal teams.
• Develop technical documentation and troubleshooting guides.
• Monitor system health and feedback to address integration friction.

Skills

5+ years experience

REST API troubleshooting

SQL queries

Customer-facing roles

English proficiency

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Solutions Engineer (Support) at BairesDev

As a Solutions Engineer (Support), you will provide high-level technical assistance to customers, focusing on the successful integration and operation of our services. You will act as a vital link between client needs and our internal engineering capabilities, ensuring that technical obstacles are resolved efficiently and partner onboarding is seamless.

What You'll Do

• Diagnose and resolve complex issues related to REST API integrations and technical workflows.
• Analyze source code and database records to identify root causes of reported incidents.
• Guide partners through the technical onboarding process, ensuring best practices are followed during implementation.
• Facilitate technical communication between external stakeholders and internal development teams to streamline product improvements.
• Develop technical documentation and troubleshooting guides to enhance self-service support capabilities.
• Monitor system health and customer feedback to proactively address potential integration friction points.

What We Are Looking For

• 5+ years of experience in Software Engineering, Technical Support, or Solutions Engineering.
• Proven expertise in troubleshooting REST APIs and providing technical integration support.
• Advanced proficiency in reading source code and writing complex SQL queries.
• Strong hands-on experience in customer-facing technical roles and partner onboarding.
• Excellent communication skills to bridge technical issues between customers and engineering teams.
• Advanced proficiency in English.

How we do make your work (and your life) easier

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!