Technical Support Analyst - Remote Work

BairesDev; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work 100%

USD compensation

Home office setup

Flexible hours

Paid parental leaves

Vacations and holidays

Mentorship and growth opportunities

Job summary

BairesDev in the United States is hiring a Technical Support Analyst for a 100% remote role. You will provide technical support, troubleshoot system issues, and assist with incident resolution while expanding your technical expertise.

You will document issues, maintain knowledge bases, and collaborate with senior staff in a flexible, growth-oriented environment. Advanced English is required, with 3+ years in support and a strong customer-service focus.

Qualifications

• 3+ years in technical support or related roles.
• Knowledge of operating systems, networks, and applications.
• Experience with ticketing systems and support tools.
• Strong problem-solving and analytical skills.
• Effective communication and customer service focus.
• Advanced level of English.

Responsibilities

• Provide technical support and troubleshooting for system issues.
• Assist in incident resolution and collaborate with technical teams.
• Document technical issues and maintain knowledge base articles.
• Support senior staff in complex problem resolution.
• Monitor support tickets and ensure timely responses.
• Contribute to improving support processes and procedures.

Skills

Technical support

Customer service

English proficiency

Analytical skills

Networking basics

Tools

Ticketing systems

Job description

At BairesDev® we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Technical Support Analyst at BairesDev

As a Technical Support Analyst, you'll provide assistance and contribute to resolving technical issues. You'll collaborate with team members, support the implementation of solutions, and help ensure quality customer service while developing your technical expertise.

What You'll Do:

• Provide technical support and troubleshooting for system issues.
• Assist in incident resolution and collaborate with technical teams.
• Document technical issues and maintain knowledge base articles.
• Support senior staff in complex problem resolution.
• Monitor support tickets and ensure timely responses.
• Contribute to improving support processes and procedures.

What we are looking for:

• 3+ years of experience in technical support or related roles.
• Knowledge of operating systems, networks, and applications.
• Experience with ticketing systems and support tools.
• Good problem-solving and analytical skills.
• Effective communication skills and customer service focus.
• Advanced level of English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.