Senior Technical Support Engineer - Remote work | REF#303562

BairesDev; United States; Remoto; CLP 88.322.000 - 127.576.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work 100%

USD or local currency compensation

Hardware provided

Flexible hours

Paid parental leave

Vacations & national holidays

Global team culture

Mentorship & growth opportunities

Resumo da vaga

BairesDev is a global technology company delivering cutting-edge solutions and remote opportunities. As a Senior Technical Support Engineer, you will be a primary technical contact, resolving high-level integration issues and guiding partners through onboarding.

Join a 4,000+ strong, remote-first team spanning worldwide. You will collaborate with engineering and cross-functional teams, driving reliability, documenting complex resolutions, and mentoring others in best practices.

Qualificações

• 5+ years of experience in Technical Support Engineering or a related customer-facing technical role.
• Proficiency in REST API troubleshooting and reading application code to identify issues.
• Proficiency in SQL for data querying and analysis during integration support.
• Hands-on experience with partner onboarding and providing technical support for complex integrations.

Responsabilidades

• Oversee technical customer support operations with a focus on complex API-related issues and app code analysis.
• Lead the technical onboarding process for new partners to ensure efficient integration with our ecosystems.
• Analyze system data and integration points to identify root causes of connectivity or performance hurdles.
• Collaborate with engineering and cross-functional teams to align success metrics and improve system reliability long-term.
• Document complex technical resolutions and best practices to facilitate knowledge sharing across the support organization.

Conhecimentos

REST API troubleshooting

Code reading

SQL

Onboarding

Communication

English

Descrição da vaga

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Technical Support Engineer at BairesDev

As a Senior Technical Support Engineer, you will serve as a primary technical point of contact, ensuring a seamless experience for our partners and customers. You will act as an escalation point for complex technical challenges, utilizing your expertise to diagnose and resolve high-level integration issues.

What You'll Do

• Oversee technical customer support operations, specifically focusing on complex API-related issues and application code analysis.
• Lead the technical onboarding process for new partners, providing guidance to ensure efficient integration with our ecosystems.
• Analyze system data and integration points to identify root causes of connectivity or performance hurdles.
• Collaborate with engineering and cross-functional teams to align success metrics and improve long-term system reliability.
• Document complex technical resolutions and best practices to facilitate knowledge sharing across the support organization.

What We Are Looking For

• 5+ years of experience in Technical Support Engineering or a related customer-facing technical role.
• Proven expertise in REST API troubleshooting and reading application code to identify issues.
• Proficiency in using SQL for data querying and analysis during integration support.
• Hands-on experience with partner onboarding and providing technical support for complex integrations.
• Strong communication skills for interacting with customers and technical teams.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!