Customer Support Engineer - Remote work | REF#298633

BairesDev; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Competitive USD pay

Hardware provided

Flexible hours

Parental leave

Descripción de la vacante

BairesDev is a leading remote technology company seeking a Customer Support Engineer to provide high-level technical assistance and ensure smooth integrations for clients worldwide. You will diagnose REST API issues, analyze code and logs, execute SQL queries for insights, and guide partners through onboarding.

The role emphasizes clear communication and proactive problem solving in a 100% remote, global team.

Formación

• 5+ years of experience in Technical Support Engineering or a similar customer-facing technical role.
• Proven expertise in REST API troubleshooting and integration support.
• Strong ability to read and analyze application code and logs to identify error patterns.
• Proficiency in using SQL for data querying and advanced technical troubleshooting.
• Hands-on experience managing partner onboarding and technical communications.
• Advanced proficiency in English.

Responsabilidades

• Diagnose and resolve complex REST API issues to ensure seamless data exchange between systems.
• Analyze application code and system logs to identify, troubleshoot, and document technical bottlenecks.
• Execute advanced SQL queries to extract data insights and facilitate technical problem-solving.
• Oversee the technical onboarding process for new partners, ensuring successful integration with our services.
• Provide clear and concise technical guidance to stakeholders, translating technical concepts into actionable steps.
• Maintain high system reliability by proactively identifying recurring error patterns and implementing long-term fixes.

Conocimientos

REST API troubleshooting

SQL data querying

Code/logs analysis

Partner onboarding

Technical communications

English proficiency

Herramientas

REST API tooling

SQL tooling

Descripción del empleo

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Customer Support Engineer at BairesDev

As a Customer Support Engineer, you will provide high-level technical assistance to our clients, ensuring the smooth operation of their integrations and platforms. You will act as a vital link between complex technical issues and customer satisfaction, resolving intricate challenges through deep analysis and clear communication.

What You'll Do

• Diagnose and resolve complex REST API issues to ensure seamless data exchange between systems.
• Analyze application code and system logs to identify, troubleshoot, and document technical bottlenecks.
• Execute advanced SQL queries to extract data insights and facilitate technical problem-solving.
• Oversee the technical onboarding process for new partners, ensuring successful integration with our services.
• Provide clear and concise technical guidance to stakeholders, translating technical concepts into actionable steps.
• Maintain high system reliability by proactively identifying recurring error patterns and implementing long-term fixes.

What We Are Looking For

• 5+ years of experience in Technical Support Engineering or a similar customer-facing technical role.
• Proven expertise in REST API troubleshooting and integration support.
• Strong ability to read and analyze application code and logs to identify error patterns.
• Proficiency in using SQL for data querying and advanced technical troubleshooting.
• Hands-on experience managing partner onboarding and technical communications.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!