Senior Technical Support Engineer (Remote) – Public Safety IT

motorolasolutions; Kentucky; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Job summary

Motorola Solutions, a remote role in the United States, seeks a Senior Technical Support Engineer to configure and support critical hardware and software for public safety customers. The role includes nights, weekends, and holidays with a rotational on-call responsibility to ensure continuous support.

A Bachelor’s degree or equivalent experience is welcome and background clearance may be required. Applicants will support complex public safety systems such as PremierOne modules, collaborate

Qualifications

• Bachelor's degree or 3+ years of relevant experience.
• Must be able to obtain background clearance as required by government customers.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Responsibilities

• Configure and support complex hardware and software systems deployed in public safety customer environments.
• Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism.
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions.
• Troubleshoot and analyze intricate system-level software, networking, and third-party components.
• Identify root causes of application failures and implement corrective measures to prevent recurrences.
• Maintain continuous operational availability of local and remote customer implementations.
• Work effectively as a self-directed technical resource and as a highly collaborative team member.
• Share domain knowledge regarding application behavior and database performance with internal engineering groups.
• Participate in a rotational off-hours on-call schedule to support emergency system restoration.

Skills

Database & OS Administration

Performance Analysis

Network & Infrastructure

On-Call Rotation

Customer Engagement

Education

Bachelor's degree

Tools

MS SQL Server

MS Windows Server

MS Ops Manager

Job description

Motorola Solutions, a remote role in the United States, seeks a Senior Technical Support Engineer to configure and support critical hardware and software for public safety customers. The role includes nights, weekends, and holidays with a rotational on-call responsibility to ensure continuous support.

A Bachelor’s degree or equivalent experience is welcome and background clearance may be required. Applicants will support complex public safety systems such as PremierOne modules, collaborate