Senior Technical Support Engineer (Remote, On-Call)

Motorola Solutions; Clayton (NM); A distancia; USD 85.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Descripción de la vacante

Motorola Solutions is seeking a Senior Technical Support Engineer for a remote US role. You will configure and support complex hardware and software in public safety environments, resolving critical issues and collaborating across teams.

The position requires nights, weekends, and a rotational on-call schedule to ensure continuous support. Applicants should have a Bachelor's degree or equivalent experience, and must be able to obtain government-cleared background checks.

Formación

• Bachelor's degree or 3+ years of relevant experience
• Must be able to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Responsabilidades

• Configure and support complex hardware and software systems deployed in public safety customer environments
• Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions

Conocimientos

Database & OS Administration

Performance Analysis

Network & Infrastructure

Problem Solving

Client Engagement

On-Call Rotation

Educación

Bachelor's degree

Herramientas

MS SQL Server

MS Windows Server

PremierOne Application Suite

F5 Load Balancers

Fortigate firewalls

Descripción del empleo

Motorola Solutions is seeking a Senior Technical Support Engineer for a remote US role. You will configure and support complex hardware and software in public safety environments, resolving critical issues and collaborating across teams.

The position requires nights, weekends, and a rotational on-call schedule to ensure continuous support. Applicants should have a Bachelor's degree or equivalent experience, and must be able to obtain government-cleared background checks.