Senior Technical Support Engineer - Remote, On-Call

Motorola Solutions; Yuma (AZ); Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions in the United States seeks a Senior Technical Support Engineer to configure and support critical hardware and software for public safety customers. This remote role requires nights, weekends, and holidays with rotational on-call duties.

You will diagnose complex issues, collaborate with engineering, and manage MS SQL Server/Windows Server environments, ensuring CJIS compliance and high availability.

Qualifications

• Experience configuring and maintaining MS SQL Server and Windows Server environments.
• Ability to troubleshoot system-level software and hardware in public safety deployments.
• Strong problem-solving and client engagement abilities.

Responsibilities

• Configure and support complex hardware and software systems in public safety environments.
• Troubleshoot system-level software, networking, and third-party components.
• Collaborate across teams and share knowledge; participate in on-call rotations.

Skills

Database & OS Administration

Performance Analysis

Network & Infrastructure

Problem Solving

Client Engagement

On-Call Rotation

Education

Bachelor's degree or equivalent

Tools

PremierOne Application Suite

F5 Load Balancers

Fortigate Firewalls

MS SQL Server

Windows Server

Job description

Motorola Solutions in the United States seeks a Senior Technical Support Engineer to configure and support critical hardware and software for public safety customers. This remote role requires nights, weekends, and holidays with rotational on-call duties.

You will diagnose complex issues, collaborate with engineering, and manage MS SQL Server/Windows Server environments, ensuring CJIS compliance and high availability.