Senior Technical Support Engineer – Remote (Public Safety)

Motorola Solutions; Clayton (NM); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Incentive bonus

Medical/Dental/Vision

401K with company match

Paid holidays

Paid time off

Employee stock purchase plan

Parental & family leave

Job summary

Motorola Solutions is seeking a Senior Technical Support Engineer for remote U.S. deployment. This role focuses on configuring and supporting critical hardware and software for public safety customers, with night/weekend shifts and on-call duties to ensure 24/7 availability.

Bachelor's degree or equivalent experience is required, with background clearance possible. Responsibilities include diagnosing complex system issues, collaborating across teams, and maintaining operation across local and

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Willingness to obtain government background clearance.
• Legal authorization to work in the U.S. without sponsorship.
• CJIS Security Policy compliance experience is a plus.

Responsibilities

• Configure and support complex hardware and software systems deployed in public safety customer environments.
• Resolve highly critical customer issues via phone, email, and web portal with professionalism.
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions.
• Troubleshoot and analyze system-level software, networking, and third-party components.
• Maintain continuous operational availability of local and remote customer implementations.

Skills

Problem solving

Client engagement

On-call rotation

Network troubleshooting

Education

Bachelor’s degree or equivalent practical experience

Tools

PremierOne Application Suite

F5 Load Balancers

Fortigate Firewalls

MS SQL Server

SQL Server indexing

MS Ops Manager

Windows Server

Job description

Motorola Solutions is seeking a Senior Technical Support Engineer for remote U.S. deployment. This role focuses on configuring and supporting critical hardware and software for public safety customers, with night/weekend shifts and on-call duties to ensure 24/7 availability.

Bachelor's degree or equivalent experience is required, with background clearance possible. Responsibilities include diagnosing complex system issues, collaborating across teams, and maintaining operation across local and