Senior Technical Support Engineer – Remote (On-Call)

Motorola Solutions; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Motorola Solutions in the United States is seeking a Senior Technical Support Engineer for a remote role. You will configure and support complex public safety hardware and software, work across teams to deliver rapid resolutions, and handle on-call responsibilities due to the critical nature of public safety networks.

Qualified candidates have a Bachelor's degree or 3+ years of relevant experience, strong problem-solving, and excellent communication skills.

Qualifications

• Bachelor's degree or 3+ years of relevant experience.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Configure and support complex hardware and software systems for public safety customers.
• Resolve critical issues via phone, email, and web portal with professionalism.
• Collaborate across technical groups to deliver fast, high-quality resolutions.
• Troubleshoot system-level software, networking, and third-party components.
• Maintain continuous operational availability of customer implementations.
• Participate in rotational off-hours on-call for urgent system restoration.

Education

Bachelor's degree

Job description

Motorola Solutions in the United States is seeking a Senior Technical Support Engineer for a remote role. You will configure and support complex public safety hardware and software, work across teams to deliver rapid resolutions, and handle on-call responsibilities due to the critical nature of public safety networks.

Qualified candidates have a Bachelor's degree or 3+ years of relevant experience, strong problem-solving, and excellent communication skills.