Senior Technical Support Engineer - Onsite & Training

AMETEK Inc.; Mount Prospect (IL); On-site; USD 85,000 - 105,000; Full time

Job summary

AMETEK Inc. is seeking a Senior Technical Support Engineer in Mount Prospect, IL to support Rauland products across healthcare and education markets.

This hands-on role involves troubleshooting hardware and software, configuring systems, and delivering trainings to distributors and end users. The ideal candidate has 7+ years of experience, strong OS and networking knowledge, and the ability to manage multiple high-visibility sites.

Qualifications

• BS/BA (EE/CS) or equivalent combination of education and relevant experience.
• 7+ years' experience with electronic equipment service/repair or IT professional.
• Understanding of Microsoft Operating Systems.
• Ability to manage multiple high-visibility sites.
• Computer literacy at GUI operating system level.
• Advanced understanding of installation practices for hardware and software.
• Advanced troubleshooting skills for electronics and IT systems.
• Advanced understanding of Ethernet networking and troubleshooting.
• Advanced understanding of Microsoft SQL including basic SQL troubleshooting.
• MCSE, MSSQL, Network+ preferred.
• Experience supporting Microsoft OS and Server versions preferred.
• Knowledge of other IT Enterprise Technology and virtual servers preferred.

Responsibilities

• Provide post-sales customer support via ticketing system and telephone; configure and troubleshoot systems.
• Perform onsite and offsite technical training classes for distributors and end users.
• Onsite troubleshooting of system problems and installation validation to ensure optimal performance.
• Engage in customer/distributor conference calls for pre- and post-sales support on product implementation.
• Document Technical Bulletins for common field issues.
• Work in a 24-hour on-call rotation.
• Coach peers through complex technical issues and testing on Rauland equipment.
• Act as escalation point to Engineering Department.

Skills

On-site hardware/service

OS administration

Networking (Ethernet)

SQL basics

Microsoft Operating Systems

Troubleshooting complex issues

Communication skills

Training delivery

Query optimization

Education

BS/BA (EE/CS) or equivalent

Tools

SQL Server

GUI familiarity

Job description

AMETEK Inc. is seeking a Senior Technical Support Engineer in Mount Prospect, IL to support Rauland products across healthcare and education markets.

This hands-on role involves troubleshooting hardware and software, configuring systems, and delivering trainings to distributors and end users. The ideal candidate has 7+ years of experience, strong OS and networking knowledge, and the ability to manage multiple high-visibility sites.