Senior Technical Support Engineer

AMETEK Inc.; Mount Prospect (IL); On-site; USD 85,000 - 105,000; Full time

Job summary

AMETEK Inc. is seeking a Senior Technical Support Engineer in Mount Prospect, IL to support Rauland products across healthcare and education markets.

This hands-on role involves troubleshooting hardware and software, configuring systems, and delivering trainings to distributors and end users. The ideal candidate has 7+ years of experience, strong OS and networking knowledge, and the ability to manage multiple high-visibility sites.

Qualifications

• BS/BA (EE/CS) or equivalent combination of education and relevant experience.
• 7+ years' experience with electronic equipment service/repair or IT professional.
• Understanding of Microsoft Operating Systems.
• Ability to manage multiple high-visibility sites.
• Computer literacy at GUI operating system level.
• Advanced understanding of installation practices for hardware and software.
• Advanced troubleshooting skills for electronics and IT systems.
• Advanced understanding of Ethernet networking and troubleshooting.
• Advanced understanding of Microsoft SQL including basic SQL troubleshooting.
• MCSE, MSSQL, Network+ preferred.
• Experience supporting Microsoft OS and Server versions preferred.
• Knowledge of other IT Enterprise Technology and virtual servers preferred.
• Working knowledge of other IT Enterprise Technology and virtual servers (preferred)

Responsibilities

• Provide post-sales customer support via ticketing system and telephone; configure and troubleshoot systems.
• Perform onsite and offsite technical training classes for distributors and end users.
• Onsite troubleshooting of system problems and installation validation to ensure optimal performance.
• Engage in customer/distributor conference calls for pre- and post-sales support on product implementation.
• Document Technical Bulletins for common field issues.
• Work in a 24-hour on-call rotation.
• Coach peers through complex technical issues and testing on Rauland equipment.
• Act as escalation point to Engineering Department.

Skills

On-site hardware/service

OS administration

Networking (Ethernet)

SQL basics

Microsoft Operating Systems

Troubleshooting complex issues

Communication skills

Training delivery

Query optimization

Education

BS/BA (EE/CS) or equivalent

Tools

SQL Server

GUI familiarity

Job description

Job Title: Senior Technical Support Engineer

Location: Mount Prospect, IL, US, 60056

Business Unit: Ametek Rauland

Posting Date: Oct 20, 2026

Job Description: Join Rauland as a Senior Technical Support Engineer and put your technical expertise to work supporting mission‑critical technology across the Healthcare and Education markets. In this hands‑on role, you'll troubleshoot complex hardware and software issues, configure Rauland systems and integrations, and partner with customers and technicians to solve problems and keep systems performing at their best. If you enjoy digging into technical challenges, sharing your knowledge, and helping others become more self‑sufficient, this is an opportunity to make a meaningful impact while working with innovative technology.

What You'll Do:

• Provide post‑sales customer support via ticketing system and telephone, and configure and troubleshoot systems. All support calls are documented in a helpdesk software.
• Perform onsite and offsite technical training classes to educate both distributor and end users about Rauland products
• Perform customer onsite troubleshooting of system problems and onsite installation validation exercises to ensure the Rauland systems are performing optimally
• Engage in customer/ distributor conference calls to provide pre‑sales and post‑sales support around product implementation best practices
• Document Technical Bulletins for common field issues
• This support position includes 24‑hour on‑call rotation
• Coach peers through complex technical issues and testing on internal Rauland equipment
• Act as an escalation point to Engineering Department

Do You Have?...

• BS/BA (EE/CS) or equivalent combination of education and relevant experience
• 7+ years' experience with electronic equipment service/repair or IT professional
• Understanding of Microsoft Operating Systems
• Ability to manage multiple high visibility sites
• Computer literacy at graphic user interface (GUI) operating system level
• Advanced understanding of installation practices for hardware and software
• Advanced troubleshooting skills of electronics and resolve complex problems
• Advanced understanding of Ethernet networking and troubleshooting
• Advanced understanding of Microsoft SQL including basic SQL troubleshooting
• Excellent written and verbal communication skills
• MCSE, MSSQL, Network+ (preferred)
• Experience supporting Microsoft OS and Server versions (preferred)
• Working knowledge of other IT Enterprise Technology and virtual servers (preferred)

Why Us?

At Rauland, a division of AMETEK, we're redefining how communication technology supports care and safety in the moments that matter most. From advancing clinical communication in hospitals to enabling critical response systems in schools, our solutions make a real‑world impact every day. As part of AMETEK's Measurement, Communications & Technologies division, we offer the best of both worlds - cutting‑edge innovation and the backing of a global leader. Join us in building technology that truly makes a difference. Visit www.rauland.com.

Compensation

Employee Type: Hourly

Currency: USD

Salary Minimum: 85,000

Salary Maximum: 105,000

Incentive: No

Disclaimer:Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK isacomponent of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].