Senior Technical Support Engineer - Healthcare & Education Tech

AMETEK; Mount Prospect (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Rauland, a division of AMETEK, is seeking a Senior Technical Support Engineer to support mission-critical hardware and software in Healthcare and Education markets. You will troubleshoot systems, configure Rauland products, and provide onsite and remote support to customers and distributors.

Responsibilities include training, on-site validation, and acting as a liaison with Engineering. The role requires strong communication, multi-site management, and deep technical expertise with IT and

Qualifications

• BS/BA in EE/CS or equivalent combination of education and relevant experience.
• 7+ years’ experience with electronic equipment service/repair or IT professional.
• Understanding of Microsoft Operating Systems.
• Ability to manage multiple high visibility sites.
• Advanced understanding of installation practices for hardware and software.
• Advanced troubleshooting skills of electronics and resolve complex problems.
• Advanced understanding of Ethernet networking and troubleshooting.
• Advanced understanding of Microsoft SQL including basic SQL troubleshooting.
• Excellent written and verbal communication skills.
• MCSE, MSSQL, Network+ (preferred)
• Experience supporting Microsoft OS and Server versions (preferred)
• Working knowledge of other IT Enterprise Technology and virtual servers (preferred)

Responsibilities

• Provide post-sales customer support via ticketing system and telephone, and configure and troubleshoot systems.
• Perform onsite and offsite technical training classes to educate distributor and end users about Rauland products.
• Perform customer onsite troubleshooting of system problems and onsite installation validation exercises to ensure optimal performance.
• Engage in customer/distributor conference calls to provide pre-sales and post-sales support around product implementation best practices.
• Document Technical Bulletins for common field issues.
• This support position includes 24-hour on-call rotation.
• Coach peers through complex technical issues and testing on internal Rauland equipment.
• Act as an escalation point to Engineering Department.

Skills

Electrical/electronic repair

IT professional

Microsoft Operating Systems

Networking (Ethernet)

SQL basics

Communication skills

On-site training

Escalation to Engineering

Education

BS/BA in EE/CS

Tools

Microsoft SQL Server

Networking tools

Helpdesk software

Job description

Rauland, a division of AMETEK, is seeking a Senior Technical Support Engineer to support mission-critical hardware and software in Healthcare and Education markets. You will troubleshoot systems, configure Rauland products, and provide onsite and remote support to customers and distributors.

Responsibilities include training, on-site validation, and acting as a liaison with Engineering. The role requires strong communication, multi-site management, and deep technical expertise with IT and