Senior Technical Support Engineer

AMETEK; Mount Prospect (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Rauland, a division of AMETEK, is seeking a Senior Technical Support Engineer to support mission-critical hardware and software in Healthcare and Education markets. You will troubleshoot systems, configure Rauland products, and provide onsite and remote support to customers and distributors.

Responsibilities include training, on-site validation, and acting as a liaison with Engineering. The role requires strong communication, multi-site management, and deep technical expertise with IT and

Qualifications

• BS/BA in EE/CS or equivalent combination of education and relevant experience.
• 7+ years’ experience with electronic equipment service/repair or IT professional.
• Understanding of Microsoft Operating Systems.
• Ability to manage multiple high visibility sites.
• Advanced understanding of installation practices for hardware and software.
• Advanced troubleshooting skills of electronics and resolve complex problems.
• Advanced understanding of Ethernet networking and troubleshooting.
• Advanced understanding of Microsoft SQL including basic SQL troubleshooting.
• Excellent written and verbal communication skills.
• MCSE, MSSQL, Network+ (preferred)
• Experience supporting Microsoft OS and Server versions (preferred)
• Working knowledge of other IT Enterprise Technology and virtual servers (preferred)

Responsibilities

• Provide post-sales customer support via ticketing system and telephone, and configure and troubleshoot systems.
• Perform onsite and offsite technical training classes to educate distributor and end users about Rauland products.
• Perform customer onsite troubleshooting of system problems and onsite installation validation exercises to ensure optimal performance.
• Engage in customer/distributor conference calls to provide pre-sales and post-sales support around product implementation best practices.
• Document Technical Bulletins for common field issues.
• This support position includes 24-hour on-call rotation.
• Coach peers through complex technical issues and testing on internal Rauland equipment.
• Act as an escalation point to Engineering Department.

Skills

Electrical/electronic repair

IT professional

Microsoft Operating Systems

Networking (Ethernet)

SQL basics

Communication skills

On-site training

Escalation to Engineering

Education

BS/BA in EE/CS

Tools

Microsoft SQL Server

Networking tools

Helpdesk software

Job description

Join Rauland as a Senior Technical Support Engineer and put your technical expertise to work supporting mission-critical technology across the Healthcare and Education markets. In this hands-on role, you’ll troubleshoot complex hardware and software issues, configure Rauland systems and integrations, and partner with customers and technicians to solve problems and keep systems performing at their best. If you enjoy digging into technical challenges, sharing your knowledge, and helping others become more self-sufficient, this is an opportunity to make a meaningful impact while working with innovative technology.

What You'll Do:

• Provide post-sales customer support via ticketing system and telephone, and configure and troubleshoot systems. All support calls are documented in a helpdesk software.
• Perform onsite and offsite technical training classes to educate both distributor and end users about Rauland products
• Perform customer onsite troubleshooting of system problems and onsite installation validation exercises to ensure the Rauland systems are performing optimally
• Engage in customer/ distributor conference calls to provide pre-sales and post-sales support around product implementation best practices
• Document Technical Bulletins for common field issues
• This support position includes 24-hour on-call rotation
• Coach peers through complex technical issues and testing on internal Rauland equipment
• Act as an escalation point to Engineering Department

Do You Have?...

• BS/BA (EE/CS) or equivalent combination of education and relevant experience
• 7+ years’ experience with electronic equipment service/repair or IT professional
• Understanding of Microsoft Operating Systems
• Ability to manage multiple high visibility sites
• Computer literacy at graphic user interface (GUI) operating system level
• Advanced understanding of installation practices for hardware and software
• Advanced troubleshooting skills of electronics and resolve complex problems
• Advanced understanding of Ethernet networking and troubleshooting
• Advanced understanding of Microsoft SQL including basic SQL troubleshooting
• Excellent written and verbal communication skills
• MCSE, MSSQL, Network+ (preferred)
• Experience supporting Microsoft OS and Server versions (preferred)
• Working knowledge of other IT Enterprise Technology and virtual servers (preferred)

Why Us?

At Rauland, a division of AMETEK, we’re redefining how communication technology supports care and safety in the moments that matter most. From advancing clinical communication in hospitals to enabling critical response systems in schools, our solutions make a real-world impact every day. As part of AMETEK’s Measurement, Communications & Technologies division, we offer the best of both worlds—cutting-edge innovation and the backing of a global leader. Join us in building technology that truly makes a difference. Visit www.rauland.com.