Technical Support Representative

Talentify; Waukegan (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Tuition reimbursement

Employee assistance program

Job summary

AMETEK Power Quality Solutions in Illinois is seeking a Technical Support Representative to provide accurate, solutions-focused assistance to customers, sales reps, and service partners. You will troubleshoot issues across products, document cases, and coordinate service activities.

The role includes scheduling field service, processing service and parts orders, and supporting projects. A two-year technical degree in electronics or related field is preferred; candidates pursuing related degrees

Qualifications

• Two-year technical degree preferred; candidates pursuing related degrees may be considered.
• Experience in delivering professional, solutions-oriented customer support is a plus.
• Willingness to use AI tools to improve productivity and reduce costs.

Responsibilities

• Assess customer technical needs and provide clear troubleshooting guidance; document support cases.
• Maintain knowledge of Power Quality Solutions products and services to offer accurate support.
• Schedule and coordinate field service activities between customers and vendors.
• Identify opportunities for preventative maintenance and on-site services.
• Process orders for service, parts, and battery replacements.
• Support projects as directed.
• Participate in after-hours support rotation with additional pay.

Skills

Customer service

Problem solving

AI proficiency

MS Office

Time management

Education

Two-year technical degree in electronics or related field

Tools

Multimeters

Hand tools

Job description

About Us:

At AMETEK, we don’t just manufacture market-leading electronic instruments and electromechanical devices — we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.

Job Summary

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK Power Quality Solutions products, software, and service offerings. This role supports a best-in-class customer experience by assessing customer needs, troubleshooting technical issues, documenting support cases, coordinating service activity, and identifying opportunities for future service, parts, preventative maintenance, and on-site support.

Key Responsibilities

• Assess customer technical needs, provide clear troubleshooting guidance, document support cases accurately, communicate resolution steps, and follow through to ensure issues are resolved efficiently and professionally.
• Maintain working knowledge of AMETEK Power Quality Solutions products, software, and service offerings to provide accurate technical support, troubleshoot customer issues, and recommend appropriate next steps.
• Schedule and coordinate field service activities between customers and service vendors.
• customer interactions to uncover opportunities for additional support, preventative maintenance, and on-site services.
• Perform order entry for various service, parts, and battery replacement orders.
• Support service projects as directed.
• Other duties as assigned.
• Technical Support Rep position will also be required to be on a monthly rotation for our Technical Support after-hour support program. We do offer additional pay for this participation.

Minimum Qualifications

• Two-year technical degree in electronics, electrical technology, or a related field preferred; candidates currently pursuing a related degree may also be considered.

Desired Qualifications

• Strong customer service and interpersonal skills with a focus on delivering professional, solutions-oriented customer experience.
• Strong problem-solving skills with the ability to apply sound judgment, technical knowledge, and adaptability when troubleshooting customer issues in real time.
• Basic working knowledge of multimeters, hand tools, and electrical troubleshooting practices.
• Proficient computer skills, including working knowledge of Microsoft Suite.
• Strong organizational skills with the ability to manage multiple tasks and follow through on support activities.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

What’s in It for You

• Competitive compensation, holiday pay, and paid time off
• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

Additional Details

Location Information

This position is located in Waukegan, Illinois, approximately midway between Chicago and Milwaukee. Located on the shores of Lake Michigan, Waukegan offers year-round special events and an emphasis on the arts. The historic Genesee Theatre hosts touring Broadway shows, along with headliner comedians and musical shows. Waukegan also features award-winning golf courses, parks and recreation, as well as an active charter fishing fleet sailing out of Waukegan Harbor. This is a place where big-city amenities and small-town charm combine to create a community that is culturally rich, economically secure and family friendly.

To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers

To learn more about the business unit you’ll be joining, visit us at: Power Quality Solutions: https://www.powervar.com/