IT Service Delivery Specialist – Onsite & Remote Support

AMETEK; Streetsboro (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

AMETEK, Inc. is seeking an IT Service Delivery Analyst to provide hands‑on technical support and infrastructure assistance across multiple manufacturing and office locations.

You will resolve day‑to‑day hardware, software, network, and access issues; deploy and support endpoints; assist with local server and network infrastructure; and participate in technology projects that improve reliability, security, and efficiency of IT operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent education and relevant experience.
• 3–5 years of hands‑on IT support experience involving endpoints, users, and basic infrastructure.
• Experience supporting Microsoft 365 and Windows 11.
• Experience troubleshooting computer hardware, software, LAN, wireless, VPN, and peripheral issues.
• Working knowledge of Active Directory, Group Policy, endpoint management, and user‑access administration.
• Strong customer‑service, troubleshooting, communication, and documentation skills.
• Ability to work independently while collaborating effectively with a distributed IT team.
• Willingness to travel approximately 25%.
• Ability to lift and move equipment weighing up to 30 pounds as needed.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs.

Responsibilities

• Provide responsive on‑site and remote technical support for employees across multiple manufacturing and office locations.
• Diagnose and resolve hardware, software, connectivity, printing, mobile‑device, and access issues, escalating complex problems when appropriate.
• Configure, deploy, maintain, and replace computers, peripherals, mobile devices, and approved software.
• Support Microsoft 365, Windows 11, Active Directory, Group Policy, Microsoft Intune, and related identity and endpoint‑management services.
• Assist with the administration, monitoring, patching, and maintenance of local server, network, wireless, and endpoint environments.
• Support LAN, wireless, VPN, switching, DNS, DHCP, and other site connectivity services.
• Participate in server refreshes, workstation migrations, network deployments, platform upgrades, and other infrastructure projects.
• Maintain accurate asset, inventory, support, and technical documentation.
• Train end users on approved technologies and create practical support documentation.
• Identify opportunities to standardize or automate recurring support and administrative activities.
• Collaborate with business users, vendors, and IT colleagues to resolve issues and implement technology solutions.
• Travel to supported facilities as required, approximately 25%.

Skills

IT support

Customer service

Troubleshooting

Communication

Documentation

Independent work

Travel willingness

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Equivalent education and relevant experience

Tools

Microsoft Intune

Active Directory

Group Policy

Microsoft 365

Windows 11

IT asset-management platforms

Job description

AMETEK, Inc. is seeking an IT Service Delivery Analyst to provide hands‑on technical support and infrastructure assistance across multiple manufacturing and office locations.

You will resolve day‑to‑day hardware, software, network, and access issues; deploy and support endpoints; assist with local server and network infrastructure; and participate in technology projects that improve reliability, security, and efficiency of IT operations.