Technical Support Pro — Power Quality Solutions

AMETEK, Inc.; Waukegan (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

AMETEK, Inc. is seeking a Technical Support Representative in Waukegan, IL to deliver accurate, solutions‑focused technical support across Power Quality Solutions products and services.

You will assess customer needs, troubleshoot issues, document cases, coordinate service activity, and identify opportunities for future service and preventative maintenance. The role requires a two‑year technical degree in electronics or related field, strong customer service, and the ability to work in a

Qualifications

• Two-year technical degree in electronics, electrical technology, or a related field preferred; candidates pursuing related degrees may be considered.
• Strong customer service and interpersonal skills with a focus on delivering professional, solutions‑oriented customer experience.

Responsibilities

• Assess customer technical needs and provide troubleshooting guidance.
• Maintain knowledge of AMETEK Power Quality Solutions products and services.
• Schedule and coordinate field service activities between customers and service vendors.
• Document support cases and communicate resolutions clearly.
• Process service, parts, and battery replacement orders.

Skills

Customer service

Interpersonal skills

Problem solving

AI tools usage

Education

Two-year technical degree

Tools

Microsoft Suite

Electrical testing tools

Job description

AMETEK, Inc. is seeking a Technical Support Representative in Waukegan, IL to deliver accurate, solutions‑focused technical support across Power Quality Solutions products and services.

You will assess customer needs, troubleshoot issues, document cases, coordinate service activity, and identify opportunities for future service and preventative maintenance. The role requires a two‑year technical degree in electronics or related field, strong customer service, and the ability to work in a