Senior Technical Support Engineer — Enterprise Observability (Remote)

Cribl

Des Moines (IA)

Remote

USD 90,000 - 141,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Cribl is hiring a Technical Support Engineer to deliver enterprise-level support for our observability data platform. You will work with customers and partners remotely, handling complex technical issues across distributed systems and telemetry products.

The role requires 5+ years in enterprise support, expert troubleshooting, and strong client-facing communication. Proficiency with Linux, cloud platforms, and networking is expected, with experience in Splunk/Elasticsearch/Logstash a plus.

Qualifications

5+ years’ experience supporting enterprise customers or working hands-on with distributed systems.
Excellent client-facing and communication skills, verbal and written.
Passionate about solving complex technical issues and troubleshooting.

Responsibilities

Develop a deep technical understanding of Cribl Stream and other products.
Provide enterprise-level technical support via Slack, email, and meetings.
Diagnose, troubleshoot, and resolve customer issues with reproducible processes.
Escalate unresolved issues following standard procedures to internal teams.
Provide timely feedback, set expectations, and close issues with documentation.
Create and share knowledge notes and participate in real-time forums.