Senior Tech Support Engineer – Enterprise Observability

Cribl; Saint Paul (MN); Remote; USD 90,000 - 141,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) and equity"

Paid holidays & PTO

Remote-first culture

Job summary

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data.

Our products are deployed in large organizations, processing hundreds of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

Qualifications

• BS degree in Computer Science or similar degree, or equivalent work experience
• 5+ years’ experience supporting enterprise customers or working hands-on with distributed systems
• Passionate about working on complex technical issues
• Expert-level troubleshooting, problem-solving skills, and critical thinking
• Excellent client-facing skills, excellent written and verbal communication skills
• Experience with Linux, AWS, Azure, and Networking
• Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologiesRegex and JavaScript experience is a Plus

Responsibilities

• Develop a deep technical understanding of Cribl Stream and our other products
• Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
• This position will require stand-by, on-call, or off-hours duties

Skills

Enterprise support

Distributed systems

Linux

AWS

Azure

Networking

JavaScript

Regex

Education

BS in Computer Science or equivalent

Tools

Splunk

Elasticsearch

Logstash

Job description

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data.

Our products are deployed in large organizations, processing hundreds of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.