Senior Enterprise Tech Support Engineer - Remote

Cribl

Boston (MA)

Remote

USD 90,000 - 141,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking Technical Support Engineers to deliver enterprise-level support for our telemetry observability platform. You will work with customers and partners across channels, diagnosing issues and delivering timely, accurate solutions.

The role requires deep technical knowledge, strong collaboration, and a passion for helping customers. Preference for experience with distributed systems, Linux, AWS/Azure, and observability tools.

Qualifications

BS degree in Computer Science or similar
5+ years’ experience supporting enterprise customers or distributed systems
Strong troubleshooting and analytical skills
Excellent client-facing and written/verbal communication
Experience with Linux, AWS, Azure, and Networking

Responsibilities

Develop deep technical understanding of Cribl Stream and other products
Provide enterprise-level technical support via Slack, email, meetings
Diagnose, troubleshoot, and resolve customer issues
Escalate unresolved issues with documented steps
Create knowledge base notes and contribute to forums
On-call or after-hours duties as required

Skills

Linux

AWS

Azure

Networking

Customer support

Analytical thinking

Communication

Regex

JavaScript

Education

BS in Computer Science or related

Tools

Splunk

Elasticsearch

Logstash

Job description

The role requires deep technical knowledge, strong collaboration, and a passion for helping customers. Preference for experience with distributed systems, Linux, AWS/Azure, and observability tools.

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