Senior Technical Success Manager — Remote Enterprise Growth

New Relic, Inc.; Arlington (VA); Remote; USD 203,000 - 254,000; Full time

Benefits offered by this job

Remote-friendly

Job summary

New Relic is seeking a Senior Technical Success Manager to own the post-sales journey for a diverse customer base. You will blend technical acumen, problem solving, and business sense to drive customer value and expand New Relic investments.

You’ll collaborate with sales and product teams to promote adoption, optimization, and integration of our observability platform, while traveling as needed to engage customers and drive outcomes.

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
• Be your customer's voice with product and engineering.
• Maintain a deep understanding of the customer's business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Skills

Pre/post sales experience

Enterprise experience

Technical background

Learning mindset

Performance monitoring tools

Documentation & planning

English fluency

Education

Bachelor's degree in Engineering/CS

Tools

Java

Python

Node.js

Kubernetes

Containers

DevOps

Job description

New Relic is seeking a Senior Technical Success Manager to own the post-sales journey for a diverse customer base. You will blend technical acumen, problem solving, and business sense to drive customer value and expand New Relic investments.

You’ll collaborate with sales and product teams to promote adoption, optimization, and integration of our observability platform, while traveling as needed to engage customers and drive outcomes.