Senior Technical Success Manager — Enterprise Adoption

Xapply; Arlington (TX); On-site; USD 203,000 - 254,000; Full time

Job summary

New Relic is seeking a Senior Technical Success Manager (TSM) to own technical success and post-sales relationships for a valued customer base, helping them maximize their New Relic investment.

You will combine technical know-how with business acumen to optimize adoption, onboarding, and integration across our platforms, partnering with Sales to identify upsell opportunities while traveling to meet customers when required.

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Be your customer’s voice with product and engineering.
• Maintain a deep understanding of the customer’s business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Skills

Pre/post sales experience

Enterprise customer experience

Technical background

English fluency

Education

Bachelor's degree in Engineering/CS

Job description

New Relic is seeking a Senior Technical Success Manager (TSM) to own technical success and post-sales relationships for a valued customer base, helping them maximize their New Relic investment.

You will combine technical know-how with business acumen to optimize adoption, onboarding, and integration across our platforms, partnering with Sales to identify upsell opportunities while traveling to meet customers when required.