Enterprise Technical Success Architect

Francisco Partners; United States; Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Vision benefits

Parental leave

Mental health benefits

401(k) plan with match

Flexible time off

11 paid holidays

Volunteer time off

Job summary

New Relic is looking for an Associate Technical Success Manager to own the post-sales technical journey for our enterprise customers, acting as their technical champion and ensuring successful onboarding, adoption and consumption of the platform.

You will drive value through tailored demonstrations, expansion PoVs, and architecture blueprints, mapping whitespace and coordinating with Expansion Account Executives, CTOs, and IT leaders in a collaborative, results‑oriented environment.

Qualifications

• 2+ years working with enterprise customers to drive technical adoption, customer success, or account expansion.
• Strong technical background with sales/customer orientation and ability to justify expansion.
• Interest in or experience with observability tools (infrastructure, apps, web/mobile).
• Familiarity with cloud platforms (AWS/Azure/GCP), Kubernetes, and SRE concepts.
• Ability to design and execute customer-facing project plans and technical roadmaps.
• Exceptional presentation skills and ability to translate complex topics for developers and executives.

Responsibilities

• Lead onboarding, adoption and consumption efforts with enterprise customers.
• Deliver tailored product demonstrations showing business value beyond features.
• Run Expansion PoVs with Expansion AEs to uncover new consumption opportunities.
• Map whitespace and co-create Architecture Blueprints and roadmaps.
• Lead user workshops and develop resources (docs, videos, articles) to grow New Relic champions.
• Build executive relationships and support CBRS and technical strategy discussions.

Skills

Enterprise experience

Technical sales orientation

Observability & monitoring

Technical architecture

Roadmapping & planning

Executive communication

Presentation skills

Education

Bachelor's degree in Engineering/Computer Science

Job description

New Relic is looking for an Associate Technical Success Manager to own the post-sales technical journey for our enterprise customers, acting as their technical champion and ensuring successful onboarding, adoption and consumption of the platform.

You will drive value through tailored demonstrations, expansion PoVs, and architecture blueprints, mapping whitespace and coordinating with Expansion Account Executives, CTOs, and IT leaders in a collaborative, results‑oriented environment.