Technical Success Manager, Enterprise Growth (Remote)

Associated Builders and Contractors (ABC); Miami, Northern (FL, KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) plan and match

Flexible time-off

11 paid holidays

Volunteer time off

Job summary

New Relic is seeking an Associate Technical Success Manager (TSM) to own the post-sales technical journey for enterprise customers. You will guide onboarding, drive adoption, and lead technical workshops while partnering with sales for expansion opportunities.

Deliver tailored product demonstrations, run PoVs, and map architecture blueprints to customer goals, including uptime, developer productivity, and tool consolidation. Flexible work models are offered.

Qualifications

• Experience with enterprise customers and driving technical adoption.
• Ability to design customer-facing project plans and technical roadmaps.
• Strong communication skills to translate complex topics for developers and executives.
• Familiarity with cloud platforms and modern IT environments.

Responsibilities

• Drive onboarding, adoption and consumption for enterprise customers.
• Guide customers to committed consumption and map to business outcomes.
• Design and execute Mutual Activity Plans tied to customer outcomes.
• Maintain consumption levels and mitigate churn risks with platform value demonstrations.
• Lead technical workshops and create resources to build a champion community.
• Partner with Expansion Account Executives for PoVs and expansion opportunities.
• Collaborate on CBRS and executive dashboards to show ROI.

Skills

Enterprise customer focus

Technical & sales orientation

Observability & performance monitoring

Technical architecture foundations

Planning & execution

Communication excellence

Java

.NET

Cloud technologies

Kubernetes

CI/CD

Docker

Mobile platforms (iOS/Android)

Education

Bachelor's degree in Engineering/Computer Science or equivalent

Tools

AWS

Azure

GCP

Kubernetes

SRE practices

Coding/Scripting languages

CI/CD tooling

Job description

New Relic is seeking an Associate Technical Success Manager (TSM) to own the post-sales technical journey for enterprise customers. You will guide onboarding, drive adoption, and lead technical workshops while partnering with sales for expansion opportunities.

Deliver tailored product demonstrations, run PoVs, and map architecture blueprints to customer goals, including uptime, developer productivity, and tool consolidation. Flexible work models are offered.