Senior Technical Success Manager - Enterprise AI Growth

Jobicy; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage (eml

401(k) with employer match

Flexible time off

Wellness stipends

Parental benefits

Mental health resources

Employee Stock Purchase Program

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization for a portfolio of 30-40 enterprise accounts. You’ll lead cross-functional delivery, coordinate internal and partner teams, and drive renewals and expansion by showcasing measurable business impact.

You will guide customers through onboarding to renewal, leveraging data foundations, instrumentation patterns, and AI agent configurations to unlock new use cases and

Qualifications

• 5+ years in Customer Success, Technical Account Management, or similar in B2B SaaS.
• 2+ years leading enterprise software deployments with data governance.
• 2+ years managing 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion with a sales partner.
• Experience training non-technical teams to become data-sufficient.
• Excellent communication skills from data engineer to C-level.
• Expert-level project management in fast-paced environments.
• Nice to have: experience with digital/product analytics platforms.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 30-40 accounts from presales through renewal.
• Lead deployment planning and implementation across your book, including scoping and kickoff meetings.
• Track and manage risks and issues across active deployments, driving timely resolution.
• Monitor portfolio health with AI-augmented signals, accelerating adoption and renewals.
• Drive product adoption with live sessions and new use cases to expand value.
• Develop and maintain success plans tied to customer goals and milestones.
• Deliver executive business reviews linking Amplitude usage to business impact for renewal/expansion.
• Partner with Account Executives on renewals and expansion, coaching champions.
• Voice of the customer to influence product and delivery priorities.
• Develop repeatable playbooks and share best practices across the team.

Skills

Business acumen

Technical fluency

Delivery excellence

Ownership of outcomes

Prescriptive guidance

Diagnostic thinking

Curiosity and self-sufficiency

AI innovation

Job description

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization for a portfolio of 30-40 enterprise accounts. You’ll lead cross-functional delivery, coordinate internal and partner teams, and drive renewals and expansion by showcasing measurable business impact.

You will guide customers through onboarding to renewal, leveraging data foundations, instrumentation patterns, and AI agent configurations to unlock new use cases and