Senior Technical Services Lead - Training & Field Support

Laticrete International; Bethany (CT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

Laticrete International is searching for a Lead Technical Services Representative to provide technical services to customers through various channels including phone, chat, and email. This role involves resolving customer complaints, training technical support staff, and collaborating across departments.

The ideal candidate will have at least 6 years in the construction industry and expertise in LATICRETE product lines. Benefits include medical, 401(k), and paid holidays.

Qualifications

• Minimum 6 years’ experience in the construction industry.
• Minimum 4 years’ experience in Technical Services or comparable experience.
• Expert knowledge of LATICRETE product lines and construction practices.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and resolve customer complaints effectively.
• Support training for Technical Services Representatives.

Skills

Technical service delivery

Customer complaint resolution

Leadership skills

Salesforce proficiency

Communication skills

Education

Associate’s degree or equivalent experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

Laticrete International is searching for a Lead Technical Services Representative to provide technical services to customers through various channels including phone, chat, and email. This role involves resolving customer complaints, training technical support staff, and collaborating across departments.

The ideal candidate will have at least 6 years in the construction industry and expertise in LATICRETE product lines. Benefits include medical, 401(k), and paid holidays.