Senior Technical Services Lead — Construction Materials

LATICRETE International; Virginia (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International is looking for a Lead Technical Services Representative to enhance customer experience through expert technical support. This role involves collaborating with various stakeholders, managing customer inquiries, and training team members to maintain high service standards.

Candidates should have extensive experience in the construction sector and a strong understanding of LATICRETE product lines. Benefits include medical, dental, life insurance, and additional perks like paid holidays and tuition reimbursement.

Qualifications

• Minimum of 6 years of experience in construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through phone, email, and chats.
• Investigate and settle customer complaints professionally.
• Coordinate incoming requests for technical support.

Skills

Customer service skills

Technical knowledge of construction

Problem-solving skills

Leadership skills

Education

Associate’s degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office (Word, Excel, PowerPoint, Teams)

Job description

LATICRETE International is looking for a Lead Technical Services Representative to enhance customer experience through expert technical support. This role involves collaborating with various stakeholders, managing customer inquiries, and training team members to maintain high service standards.

Candidates should have extensive experience in the construction sector and a strong understanding of LATICRETE product lines. Benefits include medical, dental, life insurance, and additional perks like paid holidays and tuition reimbursement.