Senior Technical Services Lead — Construction Materials

Laticrete International; Village of Otisville (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is looking for a Lead Technical Services Representative to provide advanced technical support to customers. This role involves customer interactions, resolving complaints, and training junior staff. Ideal candidates will have 6+ years in construction and strong product knowledge.

Joining LATICRETE means being part of a family-oriented, innovative company focused on improving the industry and the environment. The position offers various benefits, including medical, dental, and a 401k plan.

Qualifications

• 6+ years of experience in the construction industry.
• 4+ years in Technical Services or similar experience.
• Fluency in a second language is preferred.

Responsibilities

• Provide technical services to customers via calls and emails.
• Investigate and solve customer complaints.
• Train team members and manage workload.

Skills

Customer Support

Salesforce

Construction Methods

Product Knowledge

Communication Skills

Education

Associate’s degree or equivalent work experience

Tools

Microsoft Office

JD Edwards

Job description

LATICRETE International is looking for a Lead Technical Services Representative to provide advanced technical support to customers. This role involves customer interactions, resolving complaints, and training junior staff. Ideal candidates will have 6+ years in construction and strong product knowledge.

Joining LATICRETE means being part of a family-oriented, innovative company focused on improving the industry and the environment. The position offers various benefits, including medical, dental, and a 401k plan.