Senior Technical Services Lead — Construction Materials

LATICRETE International; Derwood (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International seeks a Lead Technical Services Representative to provide advanced technical support and improve customer interactions. This role involves engaging with internal and external customers through phone, email, and chat, and includes supervisory responsibilities over the Technical Services team.

Ideal candidates have at least 6 years of experience in construction and possess strong technical knowledge. Benefits include medical, dental, vision, and 401k options.

Qualifications

• Minimum of 6 years of experience in construction industry.
• Experience with Salesforce and JD Edwards preferred.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through various communication methods.
• Investigate and resolve customer complaints in a professional manner.
• Coordinate training and support for Technical Services Representatives.

Skills

Customer Interactions

Problem-solving

Technical knowledge

Communication skills

Team cooperation

Education

Associate’s degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International seeks a Lead Technical Services Representative to provide advanced technical support and improve customer interactions. This role involves engaging with internal and external customers through phone, email, and chat, and includes supervisory responsibilities over the Technical Services team.

Ideal candidates have at least 6 years of experience in construction and possess strong technical knowledge. Benefits include medical, dental, vision, and 401k options.