Senior Technical Services Lead — Construction Materials

LATICRETE International; Apollo Beach (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced support on material selection and installation methods. This role involves extensive customer interaction via phone, email, and chats, ensuring effective communication and support across the construction industry.

The ideal candidate should have significant experience in the field, strong knowledge of construction practices, and the ability to lead and train others. Benefits include medical, dental, vision, 401k, and tuition reimbursement.

Qualifications

• 6+ years of experience in the construction industry.
• 4+ years of experience in Technical Services or a comparable field.
• Strong knowledge of LATICRETE product lines and construction practices.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and resolve customer complaints professionally.
• Assist in training and balancing workloads for Technical Service Representatives.

Skills

Leadership skills

Communication skills

Problem-solving

Team cooperation

Salesforce experience

Knowledge of construction methods

Technical service experience

Education

Associate’s degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative to provide advanced support on material selection and installation methods. This role involves extensive customer interaction via phone, email, and chats, ensuring effective communication and support across the construction industry.

The ideal candidate should have significant experience in the field, strong knowledge of construction practices, and the ability to lead and train others. Benefits include medical, dental, vision, 401k, and tuition reimbursement.