Senior Technical Services Lead — Construction Materials

LATICRETE International; Fountain Valley (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in California is looking for a Lead Technical Services Representative to provide advanced technical support for customers. Responsibilities include training team members, resolving customer complaints, and ensuring high-quality service.

The ideal candidate will have extensive experience in the construction industry and strong knowledge of LATICRETE products. Benefits include medical, dental, 401k, tuition reimbursement, and paid holidays.

Qualifications

• Minimum of 6 years in construction industry.
• At least 4 years in Technical Services or comparable experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers.
• Investigate and resolve customer complaints.
• Train and assist Technical Services Representatives.

Skills

Technical Services experience

Customer interaction

Leadership skills

Salesforce knowledge

Construction knowledge

Education

Associate’s degree or equivalent

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in California is looking for a Lead Technical Services Representative to provide advanced technical support for customers. Responsibilities include training team members, resolving customer complaints, and ensuring high-quality service.

The ideal candidate will have extensive experience in the construction industry and strong knowledge of LATICRETE products. Benefits include medical, dental, 401k, tuition reimbursement, and paid holidays.