Senior Technical Services Lead — Construction Materials

LATICRETE International; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International is looking for a Lead Technical Services Representative to provide advanced technical services to customers. The role requires a strong background in construction, technical services experience, and good interpersonal skills to ensure client satisfaction.

Benefits include medical, dental, vision, and 401k, alongside a supportive work environment. This position is crucial for driving improvements in technical support.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years in Technical Services or comparable.
• Expert knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide technical services to various clients and customers.
• Investigate and settle customer complaints through Salesforce.
• Assist Supervisor with training and workload balancing.

Skills

Construction industry experience

Technical Services experience

Salesforce knowledge

Architecture and construction methods

Education

Associate’s degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is looking for a Lead Technical Services Representative to provide advanced technical services to customers. The role requires a strong background in construction, technical services experience, and good interpersonal skills to ensure client satisfaction.

Benefits include medical, dental, vision, and 401k, alongside a supportive work environment. This position is crucial for driving improvements in technical support.