Senior Technical Services Lead — Construction Materials

LATICRETE International; Pequabuck (CT); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, based in Pequabuck, Connecticut, is seeking a Lead Technical Services Representative to support customer inquiries regarding product selection and installation. The ideal candidate will have a strong background in the construction industry and a minimum of 6 years of relevant experience.

In this role, you'll provide technical assistance via various communication channels and help train other representatives. The position also includes the opportunity for professional growth in a family-owned global company.

Qualifications

• Minimum of 6 years of experience in construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Experience with Salesforce and JD Edwards preferred.

Responsibilities

• Provide technical services via phone, chat, and email.
• Investigate and resolve customer complaints.
• Coordinate incoming technical support requests.

Skills

Technical services

Customer interactions

Salesforce

Construction knowledge

Strong communication

Education

Associate’s degree or equivalent work experience

Tools

Microsoft Office

JD Edwards

Job description

LATICRETE International, based in Pequabuck, Connecticut, is seeking a Lead Technical Services Representative to support customer inquiries regarding product selection and installation. The ideal candidate will have a strong background in the construction industry and a minimum of 6 years of relevant experience.

In this role, you'll provide technical assistance via various communication channels and help train other representatives. The position also includes the opportunity for professional growth in a family-owned global company.